Frequently Asked Questions for Digital / DECT 6.0 Cordless Phones with Answering System


Why is there no Caller ID information shown in the display?


My phone has no dial tone and seems to not work at all.


The phone does not ring.


The Charge/in use indicator on the base flashes.


How do I reduce or eliminate my experience of hearing static, noise, or fading in and out?


My phone is out of range.


My phone cannot dial out.


Why doesn’t the phone answer, or answers on 10th ring?


Why is the display on the base blinking the letters CL?


Why is the display on the base blinking the letter F?


I subscribe to Voice Mail service but the VMWI indicator doesn’t activate on my telephone?


My incoming messages are incomplete.


Why won’t the phone commands respond to a remote phone accessing the answer portion of the phone?


How can I obtain a copy of the Instruction Booklet (IB) / User Manual?





Why is there no Caller ID information shown in the display?
  • Make sure you fully charge (for 16 hours) or replace the battery.
  • If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet. Unplug the AC power converter from the unit and plug it back in.
  • In order to receive Caller ID records, you must subscribe to the standard name and number Caller ID service available through your local telephone company.
  • Be sure to wait until the second ring before answering.
  • If the Caller ID works for normal calls but not on Call waiting calls, then you must contact your phone company to get the combined CID/CW service.
My phone has no dial tone and seems to not work at all.
  • Check all cabling to make sure that all connections are secure and not damaged.
  • Disconnect the line cord at the modular jack. If is still does not work then try another phone. If neither phone works, then the problem is not in your phone.
  • The handset might be out of range of the base. Move closer to the base.
  • Make sure the battery is properly charged (for 16 hours).
  • Ensure the battery pack is installed correctly.
  • Did the handset beep when you pressed the TALK/CALL BACK button? Did the in use indicator come on? The battery may need to be charged.
  • If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet. Unplug the AC power converter from the unit and plug it back in.
The phone does not ring.
  • Make sure the Do Not Disturb (DND) feature is not activated on the main base unit.
  • Make sure ringer is not set to OFF in the menu settings.
  • You may have too many extension phones on your line. Unplug some extension phones.
  • Check for a dial tone. If there is no dial tone see solutions for “No dial tone.”
The Charge/in use indicator on the base flashes.
  • Provided your phone company offers voice messaging service and you subscribe to it, the charge/in use indicator on the base flashes when the phone is not in use to indicate there is a message waiting. It stops flashing after the message has been reviewed.
How do I reduce or eliminate my experience of hearing static, noise, or fading in and out?
  • The handset may be out of range. Move closer to the base.
  • Try relocating the base away from other household devices.
  • Charge the battery.
  • Make sure base is not plugged into an electrical outlet with another household appliance.
My phone is out of range.
  • Move closer to the base.
  • Reset the battery. Unplug the battery and plug it in again after five seconds.
  • Reset the power supply. Unplug the supply and plug it in again after five seconds.
My phone cannot dial out.
  • Make sure the T/P (Tone/Pulse) dialing mode is set to the type of phone service you are subscribed to.
  • If dialing a number from the Caller ID, check to make sure the number is formatted correctly before dialing.
Why doesn’t the phone answer, or answers on 10th ring?
  • Make sure the answerer is turned on.
  • The memory may be full, erase some messages.
  • Check the AC power and phone line connections.
Why is the display on the base blinking the letters CL?
  • The voice time/day stamp on the answer system needs to be set, this is true even if you have Caller ID. The day of the week will still need to be set manually.
Why is the display on the base blinking the letter F?
  • The answering system memory is full.
I subscribe to Voice Mail service but the VMWI indicator doesn’t activate on my telephone?
  • If you hear a series of short beeps when you first pick up the phone, your phone company does not send the required signal to alert the telephone. Contact your phone company and find out if they offer the Voice Mail service with FSK signaling instead.
My incoming messages are incomplete.
  • Was an extension phone picked up, if so then the message would not be complete?
  • The caller left a message that is longer than the message length you set during setup.
  • Check to see if the message memory is full.
Why won’t the phone commands respond to a remote phone accessing the answer portion of the phone?
  • The remote phone must use a touch-tone phone.
  • Was the correct security code entered?
  • Did unit hang up? If you take no action for a short period of time, it automatically hangs up.
How can I obtain a copy of the Instruction Booklet (IB) / User Manual?
  • Click here to go to a section within this website to download your particular IB / User Manual.
Thomson